Communicate with one of our Consultant and let him know about your thoughts, challenges and target.
For a continued growth and increase in profits, company/business needs to constantly remain profitable not just to survive and grow but also to prevent scrutiny by investors, regulators, or financial institutions. In any business the bottom line is the bottom line. There are fixed operating costs that seem to only increase, no matter what you do to reduce them. These rising costs don’t seem to have a ceiling. With every year as you grow, the cost of doing business grows about 12- 20%. It’s no wonder that Outsourcing facets of your business has become an attractive possibility and almost a necessity to compete in the cut throat market.
We will be the first to acknowledge the fears that may come with even the thought of outsourcing may paralyze your decision to proceed with outsourcing but that’s where we differ from a lot of bad apples out there. We are a tech company and our services are infused with technology to improve efficiency and security. Call us and let us put your mind at ease on our transparent processes for all that we do with Business augmentation services a.k.a BPO.
Why Outsource With Digaptics?
Following are the reasons
24/7 Support– Call, Email, text. We are here. If you need a rush job or even assistance with something you don’t normally do, we have the people and knowledge that can help.
Costing and Delivery
DigAptics team has strong English language communicators that can understand and talk to end consumers very effectively generating leads for the companies to follow up on.
Prospect customer management
Each company reaches out to its customers, generally through calling them up to sell them their product / services. However recruiting many of them could be expensive in countries like USA, Canada, UK and others which is where DigAptics BPO could step in and save costs for its clients.
Customer / User Surveys
Achieve faster resolutions for your customers/clients by having a dedicated customer service team/personnel. Keep your reputation top notch by preemptively preventing negative feedbacks using various techniques such as surveys/feedbacks etc. These could be for technical help, billing process, order status, feedback, complaints and many more.
With the increase of online trade, online stores, e-commerce etc., there is a strong need to have digital catalog management processes. It involves a lot of mundane work such as paper to digital catalog conversion, designing the catalog image, merging the design elements and updating them with respect to product features, product prices, product innovations, shipping policies, etc. DigAptics BPO has strong experience in helping manage catalogs for its clients with precision and speed.
Transaction Based Model:
A transaction based pricing model for outsourcing is that the one wherein payments are made on the number of transactions made. In this model billing will be based on the deliverables. The client pays only for what is delivered. There is no limit to the transaction volume. Client can leverage this model to keep the cost completely based on work volume.
Rate Assignment Model:
A dedicated resource/team is assigned to the client with delivery objectives on daily basis. Rates are mutually agreed upon which includes all capital and operations expenses. The billing is done at regular intervals time, based on the time the resource/team has worked on the client assignment(s).
Fixed Time / Fixed Cost Project Model:
This is a time/project based model where the beginning date and end date is identified. This model works best where the work volume and timeline is understood beforehand. DigAptics BPO will offer you the simplest offer possible and put adequate number of resources to make sure the project is completed before or on the set target date. Project deliverables, timelines and resource utilization are pre-defined in order that both the client and DigAptics team are synchronized to execute a successful project.
In this model you get the best of both worlds as it maximizes the value that the client gets, especially if the work is tough to define based on the above criteria solely.
DigAptics BPO Delivery Models
Industries We Serve
Our Work Process