Insurance BPO

Insurance BPO

For a continued growth and increase in profits, company/business needs to constantly remain profitable not just to survive and grow but also to prevent scrutiny by investors, regulators, or financial institutions. In any business the bottom line is the bottom line. There are fixed operating costs that seem to only increase, no matter what you do to reduce them. These rising costs don’t seem to have a ceiling. With every year as you grow, the cost of doing business grows about 12- 20%. It’s no wonder that Outsourcing facets of your business has become an attractive possibility and almost a necessity to compete in the cut throat market.

We will be the first to acknowledge the fears that may come with even the thought of outsourcing may paralyze your decision to proceed with outsourcing but that’s where we differ from a lot of bad apples out there. We are a tech company and our services are infused with technology to improve efficiency and security. Call us and let us put your mind at ease on our transparent processes for all that we do with Business augmentation services a.k.a BPO.


Insurance Claim Management

A key part of the insurance policy administration process, claims processing is “the fulfillment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured”. Insurance claims business process outsourcing will free up your staff to concentrate on your core business.

Billing and Accounts Receivable Insurance

Insurance Receivable Accounting is created in AFIS to trigger the billing for goods or services provided or in anticipation of the receipt of money. Accounts Receivable generates invoices, statements, or both, to bill customers.

Insurance Underwriting Services

Insurance underwriters use computer software programs to determine whether an applicant should be approved. Insurance underwriters evaluate insurance applications and determine coverage amounts and premiums.

Insurance Data Entry

For insurance purposes, data refers to unstructured and/or structured data being used to influence underwriting, rating, pricing, forms, marketing and claims handling, and to more accurately underwrite, price risk and incentivize risk reduction. Especially critical for health

Policy Checking Services

Part of the insurance policy insurance process includes the following: reviewing customer documents and checking for missing/incomplete information, entering/verifying customer and policy details, verification of the details in the quote, proposal, and policy, generating the final policy (insurance policy insurance) based on underwriter's input.

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Why Outsource

Using DigAptics as your BPO service partner will save you more than time and money. Our continuous refinement of business methodology, translates to your businesses operational efficiency. Outsource with DigAptics for the following reasons:-

  • Cost-Effective Service– DigAptics can do the best work and the best price in the industry. Scale your BPO team as you need, not more, not less
  • Customized Solutions– We are not just a BPO solution provider, we are also a tech company which gives advantage to us in providing any customized software or procedures you would like we can deliver.
  • 24/7 Support– Call, Email, text. We are here. If you need a rush job or even assistance with something you don’t normally do, we have the people and knowledge that can help.
  • Advanced Technology– DigAptics uses only the latest, cutting-edge software and hardware. Our team’s certifications are always up to date, and we pride ourselves on innovation and adaptability for our clients.
  • Data Security– Our security systems set the standards for BPO worldwide. We’ve never had a data breach, we’ve never lost any data due to a network, system, or server failure.
  • Quick turnaround Time– Our global reach can result in head-snapping speed for your project. Input, compilation, storage, and retrieval, our speed will astound you
  • Scalability– All our services are scalable, so we always have the resources to fit your needs. If you need a unique service, we can supply it. And if there are slow seasons for you, we can match the activity level. If your busy seasons are crushing you now, we can ease that burden as well
  • Transparency– Our clients always have access to all our procedures and records. We have stringent quality control and even a dedicated team of inspectors that will make sure our work for you is accurate and complete. Third-party examiners have measured our error rate at less than 0.01%
  • Experienced Professionals– We are specialists in providing the quickest, most accurate results in your sector, and we can do it your way or ours. And since our employees are cross-trained in many skills, we can keep your project on track

Costing and Delivery Method

DigAptics BPO engages with its clients with the model that is right for them so that they can maximize the value that they get. Each business process is unique in the way it is done and so the pricing would vary based on the type of work it involves. Some of the models that DigAptics clients have used in the past include:

Transaction Based Model:

A transaction based pricing model for outsourcing is the one wherein payments are made on the total number of transactions made. In this model billing will be based on the deliverables made. The client pays only for what is delivered. There is no limit to the transaction volume. Client can leverage this model to keep the cost variable which is totally based on work volume.

Hourly / Daily / Weekly / Monthly Rate Assignment Model:

A dedicated resource/team is assigned to the client with delivery objectives on daily basis. Rates are mutually agreed upon which includes all capital and operations expenses. The billing is done at regular intervals time, based on the time the resource/team has worked on the client assignment(s).

Fixed Time / Fixed Cost Project Model:

This is a fixed time based model where the start date and end date is identified. This model works best where the work volume and timeline is known beforehand. DigAptics BPO will give you the best offer possible and put adequate number of resources to ensure the project is completed before or on the set target date. In order for this model to work, a well-defined project requirement document is prepared, shared and agreed upon. Project deliverables, timelines and resource utilization are pre-defined so that both the client and DigPtics team are synchronized to execute a successful project.

Hybrid Model:

This is a combination of the above models so as to maximize the value that the client gets, especially if the work is tough to define based on the above criteria solely.

How It Works

Post Project Requirements

DigAptics Analysts thoroughly review your project requirements and best suited and experienced professionals are selected and team is created for the project

Discuss Details with Analyst

We contact you within 24 hours to discuss project with a Q/A session. We provide input & suggestions after listening and understanding more about project

Choose Terms and Timelines

You Choose services and timelines for your project

Securely Pay Online & We go to work

Make payment through our 100% secure system and our team starts working immediately within 24 hours.

Plan + Pricings

What our Clients Say…

DigAptics did everything they said they would and did it on time! The whole process was very easy

CTOOrbitus Connect

DigAptics has been a great partner to us. Its world class talent, sound knowledge of our industry and robust project management has all been valuable assets to our growth. We see this relationship grow in years to come

CEOOrbitus Solutions

We couldn’t be more pleased with DigAptics as an outsourced technical resource for our intranet platform”


5 stars is earned and trust is built over time. Over 3 years period, the leaders at DigAptics have worked with us in various capacity, personally and as a company to help us grow and create products. We are very grateful.