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Small businesses and large corporations alike could use a little help from time to time. This is why business process outsourcing (BPO) has grown to become a multi-billion dollar industry. Even amid the pandemic in 2020, the Global BPO Market was valued at $232.32 billion and experts predict that this growth will continue in the foreseeable future. With BPO, companies can delegate their back-end and front-end processes to free up time for their employees. In turn, this allows employees to focus more on improving products and services as well as optimizing operational efficiency. However, while outsourcing offers a slew of benefits, it is no silver bullet. It does not magically get rid of your workload and boost your bottom line. If you want to get the most out of your BPO company partnership, it is important to have a clear understanding of what business process outsourcing is, how outsourcing works, and how you can build a successful outsourcing strategy. So, in this article, we will talk about some ways that can help you with your outsourcing initiatives from tips on finding an outsourcing partner to managing your partnership.

Define Your BPO Objectives

Knowing what you want is critical to any business endeavor and outsourcing is no exception. Before starting your search for business process outsourcing companies, you must first define what you want to achieve from the partnership. Having clear objectives will allow you to outline the responsibilities that you are looking to share with your BPO provider as well as what you expect from them. In turn, these objectives help your BPO company partner to set the proper targets and come up with strategies to meet them. To give you an idea, here are a few of the many objectives that businesses use when outsourcing:

1. To Reduce Operational and Labor Costs

70% of companies cite cost reduction as their primary objective for outsourcing, as reported by Deloitte in their 2020 Global Outsourcing Survey. Contrary to popular belief, however, these cost savings do not come from tax breaks. In fact, according to PolitiFact, while companies can reap tax breaks when they relocate to another state or country, the U.S. tax code does not have specific tax breaks related to outsourcing. Outsourcing can save you money by optimizing processes without having to invest in new infrastructure and personnel. It also gives you access to professionals with extensive knowledge of processes your internal team may not be familiar with. This translates to spending less on recruiting and training employees. To top it all off, outsourcing processes to experts who know them best lets you ensure efficiency and quality at all times.  
2. To Focus on Core Products and Services

Managing a business as it expands can sometimes feel like fighting a hydra — every time you overcome one hurdle, two will take its place. While it can be exciting to see your company grow, constantly playing catch-up with new business requirements or consumer demands can take a toll on you and your employees.

Outsourcing allows you to delegate some of these tasks so can focus on your core competencies. This gives your employees the time, energy, and headspace to think about improving critical processes or even come up with new products and services for your clients.

3. To Augment Staffing

Almost every business has a peak season and in the busiest times of the year, there’s a good chance that the amount of work to be done might be too much for your employees to handle. Hiring additional staff members will allow you to offset some of the load but the recruitment and training can get costly. On the other hand, if you chose not to hire new employees, you might run the risk of jeopardizing production or customer service.

Partnering with a BPO provider makes staffing scalable. It allows you to have access to experienced workers to help your staff whenever the need arises. This way, you can meet your customers’ needs and ensure the efficiency of operations without the long-term commitment of hiring new employees.

4. To Improve Overall Customer Experience
Just because a company can develop great products and offer stellar services doesn’t always mean that it can provide equally impressive customer care. After all, managing the customer experience — from handling their inquiries and guiding them through their transaction to providing them with post-purchase support — can be a handful. Finding a BPO partner that can provide customer support, tech support, and similar functions allows you to ensure that your customers always have a pleasant transaction with your company. This lets you drive more sales and improve customer loyalty.
Work with the Right BPO Outsourcing Partner

Top BPO companies are more than just service providers — they serve as an extension of your organization. These companies will not only be privy to some of your company’s confidential data but also have a hand in helping you run your business. So, you must choose your partner wisely.

It can be tempting to simply opt for the top BPO firms but there’s more to that when it comes to choosing one. Here are some factors you might want to consider when looking for a BPO outsourcing partner:

1. In-Depth Knowledge and Experience on Processes
Choose a provider with a specialization. For instance, if you need the BPO company to help you with customer service, they should have a roster of support specialists with experience relevant to what you offer as well as have the right equipment to provide multi-channel support. This is a good indication that they are capable of performing tasks according to industry standards with efficiency and consistency.
2. Ability to Handle More than One Type of Business Process
As your business grows, so do the processes that you’ll need help with. So, you need to partner with a BPO company that can perform a variety of business processes. This will be helpful as you scale your organization. For example, if you intend to outsource your customer support processes, you might want to see if the same provider can offer multilingual support options. This keeps you from having to switch companies in case you start taking on customers from other countries.
3. Dedicated Team Members

Your BPO partner should be able to curate a team specific to your business objectives as well as facilitate their training. It is also best if they can assure you that the team assigned to you is dedicated to your project and not being passed on from client to client.

4. Known for Closely Collaborating with Partners
Remember that your BPO partner will be representing your company, especially if you are outsourcing front-end processes. They should closely collaborate with you so that you can move as one team and provide seamless customer experience.
5. Solid Transition Protocol in Case of Changes

Processes and partnerships change from time to time. Whether you are undergoing business restructuring, looking to switch providers, or simply renegotiating your rates, your BPO provider should have a transition protocol in place. This way, you can minimize any disruptions the change may have on your operations.

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Development of mobile applications compatible with multiple platforms (iOS, Android, etc.), ensuring a broader audience reach and cost efficiency.

Address Workforce Challenges

Development of mobile applications compatible with multiple platforms (iOS, Android, etc.), ensuring a broader audience reach and cost efficiency.

Address Workforce Challenges

Development of mobile applications compatible with multiple platforms (iOS, Android, etc.), ensuring a broader audience reach and cost efficiency.

Address Workforce Challenges

Development of mobile applications compatible with multiple platforms (iOS, Android, etc.), ensuring a broader audience reach and cost efficiency.

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