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Transforming Contact Centers into Competitive Advantages with Digaptics BPO Services

Digaptics leverages cutting-edge omnichannel analytics and AI-driven automation to transform your contact center into a powerful competitive advantage. Our comprehensive suite of services enables you to gain deep insights into customer behavior, deliver personalized responses consistently, and ensure utmost customer satisfaction. Moreover, we help you achieve these goals while optimizing cost efficiencies across your contact center operations.

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The world’s best brands turn to DigAptics to deliver breakthrough customer experiences

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Empower Your Business with DigAptics Contact Counter Services:

At DigAptics, we believe in empowering businesses like yours with cutting-edge digital solutions and agile strategies. Our deep expertise in digital technology and consumer behavior enables us to create scalable solutions tailored to your specific business needs. Here’s how we can help you excel across various domains:

Customer Lifecycle
Management:

Elevate your customer support with our benchmark services, covering customer acquisition, onboarding, omnichannel support, and retention strategies.

Revenue Growth:

Drive revenue with innovative lead generation initiatives, including Phygital & V-commerce strategies, lead qualification, and sales enhancement techniques.

Tech Support:

Enhance the performance of your digital solutions with comprehensive support for digital devices, app assistance, diagnostics, and configuration services.

Content & Cataloging:

Maintain stellar catalogs and ensure consistency across user-generated content with services like content moderation, data labeling, annotation, and cataloging.

Next-Gen Back Office
Support:

Optimize your core operations by outsourcing back-office processes such as data processing, transaction support, and document verification.

Phygital & V-commerce:

Provide a personalized shopping experience with features like scheduled live demos, branded store integration, and personalized customer interactions.

Revolutionize Quality Management in Contact Center BPO with Digaptics:

Eliminate Subjectivity: Bid farewell to manual and subjective quality management methods with automated scoring for every interaction.

100% Interaction Coverage: Score interactions across various languages, including calls, chats, texts, social media posts, and surveys.

Objective Evaluation: Obtain transparent and holistic scores based on key metrics such as agent knowledge, empathy, customer effort, and more.

Performance Insights: Identify the drivers behind top and bottom-performing agents, automatically flag coaching opportunities, and enhance agent effectiveness.

Compliance Automation: Mitigate risk and automate compliance management by real-time behavior and topic flagging, triggering alerts, and taking swift actions with the appropriate stakeholders.

Empower Your Agents with Digaptics:

Let Us Handle the Tedious Tasks while You Focus on Customers.

Streamlined Operations: Leverage artificial intelligence and automation to alleviate agents from tedious tasks like after-call work, allowing them to prioritize customer interactions.

Cost Efficiency: Reduce the cost to serve by automating manual processes, including quality management and after-call summaries.

Enhanced Agent Performance: Amplify agent effectiveness and elevate service quality through real-time guidance and support.

Customer Insights: Alert agents to subtle cues in customer language, identifying upsell opportunities or potential churn risks.

Automated Follow-Up: Close the loop with customers efficiently at scale using automated follow-up actions, ensuring a seamless customer experience.